Delivery & Returns

Everything you need to know about how your Wuli order is shipped, how long it takes, and what happens if you need to send something back. All orders are packed and dispatched from Sydney, NSW and sent with Australia Post.

What is the shipping rate?

Order total Shipping cost Estimated delivery
$99 and over FREE 2–8 business days
Under $99 $11.95
flat rate		 2–8 business days
Priority Shipping
(optional add-on)		 $6.95 Packed and dispatched within 1 business day

 

Free shipping applies automatically at checkout once your cart reaches $99 (after any discounts, before shipping). There is no code to enter.

Priority Shipping moves your order to the front of our packing queue so it leaves us within one business day. It does not change how long Australia Post takes to deliver once your parcel is in their network.

How long will my order take to arrive?

We dispatch Australian orders within 1–2 business days of ordering. Australia Post's Parcel Post service then typically takes:

  • Sydney, Melbourne, Brisbane, Adelaide and Perth metro: 2–4 business days
  • Regional and remote areas: 4–8 business days
  • WA, NT and far north QLD: allow up to 10 business days

These are Australia Post's estimates, not guarantees, and delivery time is counted from dispatch rather than from when you place your order. During sale periods such as Black Friday and Christmas, dispatch can take 2–3 business days — we will always say so on the website when that is the case.

We deliver to street addresses, PO Boxes and Parcel Lockers anywhere in Australia.

Do you ship internationally?

Yes. We ship to New Zealand, the United States, Canada, the United Kingdom, Singapore and European Union member countries. International rates are calculated at checkout based on your destination and parcel weight, and delivery usually takes 7–21 business days.

Any customs duties, taxes or import fees charged by the destination country are your responsibility and are not included in our shipping charge. For EU orders this includes local VAT and any handling fee your carrier charges on delivery.

How do I track my order?

Every order is sent with tracking. You will receive an email with your tracking number as soon as your parcel is dispatched, and you can follow it at auspost.com.au/mypost/track.

If your tracking has not updated for 5 business days, email [email protected] with your order number and we will chase it with Australia Post for you.

I made a mistake with my shipping details — what do I do?

Don't worry. Email [email protected] as soon as you can with your order number and the correct address. If your order has not been packed yet, we will fix it for free.

If a parcel is returned to us because the address was incorrect or incomplete, we will happily resend it once you cover the return and re-delivery postage. Once a parcel is with Australia Post we cannot redirect it.

My parcel is late, lost or damaged — what now?

  • Marked delivered but not there? Check your letterbox, your building's parcel area and with your neighbours first, then contact us within 7 days of the delivery scan and we will lodge an enquiry with Australia Post.

  • Delayed? If your parcel is more than 10 business days past its estimated delivery date, contact us. If Australia Post confirms it as lost, we will resend your order or refund it in full — your choice.

  • Damaged in transit? Email us a photo of the parcel and the product within 7 days of delivery and we will replace it at no cost to you.

Can I return a product I have already used?

Yes — that is our 30-day satisfaction guarantee. If you have tried a Wuli product and it has not worked for your hair, contact us within 30 days of delivery and we will refund you or swap it for something better suited.

  • You do not need to send the product back. Used product is not something we can resell, so keep it or pass it to a friend.

  • The guarantee covers one order per customer and applies to your first purchase of a product.

  • Choose a full refund to your original payment method, or store credit worth 10% more than you paid if you would rather try something else.

Can I return an unopened product?

Yes. Send any unopened, unused product back within 30 days of delivery for a full refund of the product price. Return postage is at your cost unless the product was faulty, damaged or not what you ordered, original shipping charges are not refunded on change-of-mind returns, and please include your order number in the parcel.

What if my item is faulty or incorrect?

Email [email protected] within 7 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including postage, and we will cover the cost of returning the item if we need it back.

How do I start a return?

  1. Email [email protected] with your order number and what went wrong.
  2. We will reply within 1 business day with your return address or your refund confirmation.
  3. Approved refunds are processed within 3 business days. Your bank or Afterpay may take a further 3–5 business days to show it.

What cannot be refunded?

  • Gift cards and digital downloads
  • Products bought from a stockist, salon or market stall — please return those to the place you bought them
  • Products returned more than 30 days after delivery
  • Opened products beyond the one-per-customer satisfaction guarantee

Discounted and clearance items are covered by the same 30-day satisfaction guarantee. Where a bundle is returned, the refund is the amount you actually paid for the bundle, not the full retail value of the individual items.

Your rights under Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Our 30-day satisfaction guarantee is offered in addition to these rights, not instead of them.

Still need help?

Email [email protected] or call 1300 637 066 — we answer within 1 business day.

Full detail is in our Shipping & Delivery Policy and Returns & Refunds Policy, or view all FAQs.

Wuli Hair Care is a registered business name of Amakadi Concepts Pty Ltd, ABN 71 644 417 023.