Refund Policy

We want you to love your curls. If something is not right, we will make it right. This page explains our 30-day satisfaction guarantee, how to return a product, and how refunds are processed.

Our 30-day satisfaction guarantee

If you have tried a Wuli product and it has not worked for your hair, contact us within 30 days of delivery and we will refund you or swap it for something better suited.

• You do not need to send the product back. Used product is not something we can resell, so keep it or pass it to a friend.
• The guarantee covers one order per customer and applies to your first purchase of a product.
• Choose a full refund to your original payment method, or store credit worth 10% more than you paid if you would rather try something else.

Returning an unopened product

Changed your mind? Send any unopened, unused product back within 30 days of delivery for a full refund of the product price.

• Return postage is at your cost unless the product was faulty, damaged or not what you ordered.
• Original shipping charges are not refunded on change-of-mind returns.
• Please include your order number in the parcel, and send products in their original packaging where possible so they are protected in transit.
• Where you are returning more than one item, please send them in the same shipment so we can process your refund faster.

Faulty, damaged or incorrect items

If a product arrives damaged, faulty, or is not what you ordered, email [email protected] within 7 days of delivery with your order number and a photo of the product. We will send a replacement or refund you in full, including postage, and we will cover the cost of returning the item if we need it back.

How do I start a return?

1. Email [email protected] with your order number, the product, and what went wrong.
2. We will reply within 1 business day with your return address or your refund confirmation.
3. Approved refunds are processed within 3 business days. Your bank or Afterpay may take a further 3–5 business days to show it.

Returns are sent to: Wuli Hair Care, PO Box 332, Rockdale NSW 2216, Australia — but please contact us first so we can confirm whether a return is needed.

Exchanges

If you would prefer a different product rather than a refund, tell us when you get in touch and we will arrange the swap. Exchanged products are sent by standard post — allow 2–5 business days for delivery after dispatch.

How will I receive my refund?

Refunds are issued to your original payment method. Where goods were faulty, damaged or incorrect, the refund includes the shipping you paid. If you chose store credit instead, it is issued as a gift card worth 10% more than you paid and does not expire.

What we cannot refund

• Gift cards and digital downloads
• Products bought from a stockist, salon or market stall — please return those to the place you bought them
• Products returned more than 30 days after delivery
• Opened products beyond the one-per-customer satisfaction guarantee

Sale, clearance and bundle items

Discounted and clearance items are covered by the same 30-day satisfaction guarantee. Where a bundle is returned, the refund is the amount you actually paid for the bundle, not the full retail value of the individual items.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The 30-day satisfaction guarantee above is offered in addition to these rights, not instead of them.

Contact us about a return

Wuli Hair Care
Email: [email protected]
Phone: 1300 637 066
PO Box 332, Rockdale NSW 2216, Australia
Amakadi Concepts Pty Ltd, ABN 71 644 417 023

See also our Delivery & Returns page and our full Returns & Refunds Policy.